Privacy Policy

This Privacy Policy explains how HMT Care Inc. collects, uses, stores, and protects your personal and health information. It applies to our website (www.hmt-care.com), our Patient Portal, and all services we provide.

By registering with HMT or using our website, you agree to the terms of this Privacy Policy.

1. What Information We Collect

To facilitate your medical journey, we may collect:

Personal Information:

•Full name, date of birth, nationality, and contact details

•Passport copies and government-issued ID (required for visa processing)

•Emergency contact details

Health & Medical Information:

•Medical records, diagnostic reports, MRI/CT scans, pathology results

•Current medications, allergies, and medical history

Technical Information (Website Use):

•IP address, browser type, and website usage data (via cookies)

2. How We Use Your Information

Your information is used only for the following purposes:

•To coordinate your medical care with partner hospitals in Chennai, India

•To assist with your Indian e-Medical Visa application

•To arrange accommodation and ground transport

•To communicate with you about your journey and appointments

•To fulfil our legal and regulatory obligations

We will never use your health information for marketing without your separate, explicit consent.

3. Anonymization During Assessment

During Step 3 of your journey (Medical Assessment & Quoting), your medical records are shared with partner hospitals in an anonymized form, meaning your name and identifying information are removed. This protects your identity while the hospital reviews your case and prepares a cost estimate.

4. Who We Share Your Information With

We share your information only with:

•Our partner hospitals and treating physicians in Chennai, India (with your consent)

•Visa processing authorities as required for your e-Medical Visa

•Transport and accommodation providers, limited to what is needed for your booking

•Regulatory or legal authorities, only when required by law

We do not sell, rent, or trade your personal or health information to any third party for commercial purposes.

5. Cross-Border Data Transfers

As your records are shared with hospitals in India, your data will be transferred internationally. HMT complies with:

•Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)

•India's Digital Personal Data Protection Act (DPDPA)

All partner hospitals are bound by confidentiality agreements that meet standards substantially equivalent to those in Canada.

6. How We Store & Protect Your Data

Your information is stored on secure, encrypted servers. HMT uses industry-standard security practices to prevent unauthorized access, loss, or disclosure. Only authorized HMT staff with a need-to-know can access your records.

7. Data Breach Notification

In the unlikely event of a security breach that affects your personal data, HMT will notify you and the relevant regulatory authorities within 72 hours of becoming aware of the breach, in accordance with applicable law.

8. Your Rights

You have the right to:

•Access the personal information HMT holds about you

•Correct any inaccurate or incomplete information

•Request the deletion of your records (subject to legal retention requirements)

•Withdraw consent for any non-essential data processing at any time

To exercise any of these rights, email us at [email protected].

9. Cookies

Our website uses cookies to improve your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

10. Updates to This Policy

HMT may update this Privacy Policy from time to time. Changes will be posted on www.hmt-care.com with a revised date. Your continued use of our services after any update constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or requests, contact us at: [email protected]